The pandemic has brought some dramatic changes in the online and dine in F&B business and just a couple of leading online food ordering apps do not serve all aspects of the business. Walkin’s idea was to take a few steps further into customer friendliness with features that were not common in other reservation apps.
The Walkin app sorted a unique customer problem: splitting of checks in groups as well as the issue of separate tabs. These customer-centric features are enabled via the mobile app and the user journey is fairly simple. The user interface is self explanatory and goes beyond just the order desk but also connects directly to the waiter which allows for smoother and seamless service to the walk-in customer.
Walkin helps groups dine-in together and yet pay individually. This in itself solves a chronic issue of group dining.
Feedback from Client
The app helped the client in their business under the new normal situation and ensured that they can transform the eating out experience with the latest digital technology
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